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Do you want to make a complaint or return your Refurb® product?
Within the EU you always have the 2-year guarantee and right of complaint. This also counts for your Refurb® product. You also have a 14-day right of return. For the fastest possible processing, please read all information carefully.
For countries outside the EU, specific rules apply. Read more about this in the terms and conditions here.
Before you create your complaint or your return case
We recommend that you back up your data before sending your computer to us. In some cases, reinstalling or replacing the hard drive can be necessary, and your data may be lost.
If you instead want your money back by making use of your 14-day right of return, a backup is not necessary. Your Refurb® product will be data erased before being returned to stock.
When you submit your complaint or return case, it is your responsibility to pack the product correctly.
Please note that Refurb® cannot be held responsible for any loss of data or transport damage.
Create a complaint or return
Use the form below if you want to make use of your 14-day right of return or if you experience problems that you want to be covered by your right of complaint. When making a complaint about your Refurb® product, please describe the fault you are experiencing. This way, your case will be processed as quickly as possible.
The average processing time for returns is 3-10 business days. The average processing time for complaints where repairs are necessary is 10-15 working days. We strive to process your case as quickly as possible.
Please note that the processing time starts from the day we receive the item.
DOA (Dead On Arrival) cases, where the product has an error from receipt, are processed more quickly.
Category of complaint
Choose whether you want to return the item for complaint handling or as a case of return.
Complaint
Right of return
Select product
Choose the device that your case is about.
Choose items you would like to return
Choose the item you would like to return
In case you are returning an Apple device we need your Apple-ID login if you haven't already disabled the association.
Hvorfor ønsker du at returnere varen?
Du bedes vælge en begrundelse for, hvorfor du ønsker at returnere varen, før du kan oprette reklamationen.
Describe the error
Beskriv den fejl du oplever. Gør det så præcis som muligt, så vi har bedre mulighed for at hjælpe dig.
Delivery and contact information
Enter your delivery and contact information. Please note that these are used if we need to contact you about the complaint case, and in connection with the return of the item to you.
Enclosed equipment
Please select below which equipment you send with the item. It is important that you include everything you send in the box, including any accessories such as sleeve or cover that has not been purchased from Refurb. This is important because it allows us to register what you have sent in, and thus what is to be sent back to you. Note that it is not a requirement that charger and cable be sent in, but in cases where some of these parts are suspected to be faulty, they must of course be sent in.
File a complaint case
Please accept the conditions below before you can create the complaint.
